Cancellation prior to shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at [email protected].

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours of your order submission in order to cancel prior to goods shipment.

Return Policy

The following are the policies to be eligible for return requests after shipment or receipt of goods:

1. All goods sold are non-refundable except for (i) failed delivery, (ii) wrong delivery, and (iii) damaged goods during delivery.
2. Only items that have been purchased directly from Bintang Flavours online store can be eligible for a return.
3. Any Bintang Flavours’ product purchased through other retailers is not eligible for this policy and must be in accordance with the respective retailers’ returns and refund policies.
4. Goods are eligible for a return if the following are applied:

• Incorrect:
• The item is not the one you ordered. Wrong size, the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
• Damaged:
• The items were found to be damaged upon receipt. Items have been tampered with,  refurbished, or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete Bintang Flavours Online Store product.
• Returned items must meet the following requirements:
• The item must be shipped back to us within 7 working days upon receipt (as proved by the postal or courier receipt).
• You have proof of purchase (order invoice number and receipt).
• The item must be in new condition and returned in its original packaging, including any free gifts received with it. All packaging must be unused, unmarked, and not defaced in any manner.
• The item must be returned in the original box (or with, at least, suitable packaging) to protect it from damage during return delivery.

1. Changes and cancellations of orders will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
2. We reserve the right to reject any cancellation or refund that is deemed unfit or unreasonable.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return centre. Once the returned goods fulfil our return policy, a full refund will be initiated. The method of refund will be processed depending on your original payment method:

1. Online Bank Transfer: Full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
2. For credit card refund services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

SHIPPING POLICY

Shipping Address

• We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
• Please ensure correct addresses and a reachable phone number are provided when completing your order. We do not ship to P.O. Boxes (Post-Office Boxes) and only to valid, legitimate shipping addresses.
• We will not be liable in the event that an incorrect shipping address is provided and goods are returned to us.
• All re-delivery of goods to you will be charged for associated shipping charges, which will be disclosed upon request for a second delivery attempt.
  
  

Change in Shipping Address

• If you have any requests for a change of shipping address, please email us at [email protected] within 12 hours of your order submission.
• If a request for a change in shipping address is made after 24 hours of order confirmation, customers will be responsible for any associated shipping charges.
  
  

Shipping Time

• It typically takes between 2 and 5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 a.m. and 5:00 p.m. on weekdays only.
  
  

Tracking Number

• Once the goods are picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email, mobile app, or SMS.
• For non-tangible products or services, confirmation of order and receipt will be communicated via email, mobile app/sms.Proof of purchase, invoice, or delivery order will be available.
• We reserve the right to amend this policy from time to time if deemed necessary, for which no prior notification or approval from the customer is required.